1. Introduction

Welcome to C.O.D.E Clinic ("we", "our", or "the Clinic"), located in Perumbakkam, Chennai, Tamil Nadu, India.

This Privacy Policy describes our approach to personal information provided through the website thecodeclinic.org and through related appointment and enquiry communications.

Information collected as part of clinical consultations and treatment may also be subject to separate medical-record management procedures and applicable law.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Personal and Contact Information

• Name
• Phone number
• Email address, where provided
• Information included in your enquiry

Appointment Information

• Preferred doctor
• Preferred appointment date and time
• Reason for enquiry, if voluntarily provided
• Communications relating to appointment requests

Website Usage Information

Our website or its service providers may process technical information such as IP address, browser type, device information, referring pages and website interactions to operate, maintain and secure the website.

3. How We Use Your Information

Personal information may be used for purposes including:

• Responding to enquiries and requests
• Arranging and coordinating appointments
• Contacting you about your requested visit
• Providing information about clinic services
• Operating and improving our website
• Maintaining website security
• Meeting applicable legal obligations

Where consent is required for a particular purpose, we will seek it in accordance with applicable requirements.

4. Health and Medical Information

Information about your health may be particularly sensitive. Please avoid submitting detailed medical records, test results or other sensitive health information through general website enquiry forms unless specifically requested through an appropriate channel.

Information shared during a consultation or as part of clinical care is handled according to the Clinic's applicable professional, operational and legal responsibilities.

Website enquiries do not replace a medical consultation and should not be used for medical emergencies.

5. Sharing of Information

Information may be accessed or shared where reasonably necessary for clinic operations, including with:

• Authorised clinic personnel handling appointments and enquiries
• Healthcare professionals involved in providing requested care
• Website hosting, technical support and communication service providers
• Authorities where disclosure is required or permitted by law

Any third-party processing should be limited to appropriate purposes and subject to applicable safeguards.

6. Data Security

We recognise the need for appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure.

If you believe that information submitted to the Clinic has been compromised, please contact us using the details below.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functionality, security and user experience.

If analytics or other optional tracking services are enabled, additional information about website interactions may be processed by those services.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Retention

Personal information should be retained only for as long as necessary for the purposes for which it was collected, subject to applicable legal, clinical and operational requirements.

Retention periods may differ for appointment enquiries, administrative communications and medical records.

9. Your Privacy Rights

Subject to applicable Indian law, you may have rights relating to your personal information, including requesting access, correction, updating or erasure in appropriate circumstances.

You may also contact the Clinic with questions or grievances concerning the handling of your personal information.

Certain information may need to be retained where required by law or applicable clinical obligations.

10. Third-Party Websites and Services

Our website may include links to third-party services such as Google Maps, WhatsApp or external community websites.

When you follow an external link, the third party's own privacy policy and terms may apply.

We encourage visitors to review those policies before submitting personal information.

11. Children's Privacy

Where information relates to a child, we expect parents or lawful guardians to participate in relevant appointment and care-related communications.

The collection and processing of children's personal information must follow applicable legal requirements.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in website functionality, clinic operations or applicable legal requirements.

The latest version will be made available on this page, together with its updated effective date.

13. Contact Us

For privacy-related questions, requests or concerns, please contact C.O.D.E Clinic.